Pepe – Warranty

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  • Pepe product is warranted for 12months from the date of original retail purchase against defects in quality and materials under normal use.

  • This warranty only applies to Pepe products purchased from authorised distributor Pet Connexion LLP.

  • This warranty is not transferable and only valid in Singapore and Malaysia.

  • Notwithstanding that the product is within the warranty period, this warranty shall be invalidated and rendered void if the product shows evidence of impact, shock, abuse, mishandling, improper alteration, modification, tampering; replacement of parts with parts not provided or approved by Pepe or authorised distributor.

  • This warranty does not cover:

  1. Missing accessories or external parts of the Product, unless such claim is made within 3 days from the date of original retail purchase.

  2. Cosmetic damage to outer surface/finishing and external parts of the Product, including without limitation cracks, dents or scratches on the exterior casing, levers, control knobs and other attachments.

  3. Deterioration of the Product due to normal wear and tear, including without limitation rust or stains.

  • For the avoidance of doubt, minor imperfections within design specifications that do not materially alter functionality of the product are not considered a defect under this warranty.

  • Except where otherwise expressly provided, the terms and conditions of this warranty are contained exclusively herein, and no other agreement, provision or statement, regardless of the origin of the same, shall be accepted as extending, adding to, subtracting from or otherwise altering the terms of this warranty. No warranty or guarantee given by any other person, firm or corporation with respect to the Product shall be binding on Pet Connexion LLP as authorised distributor of Pepe.