Exchange & Refund

Pet Connexion LLP strives to provide our customers with products that are in good quality and working condition.

Exchange

We provide 1 for 1 exchange of defective product caused by any manufacturers’ defects.

Note

• Customer is encouraged to check your products(s) immediately upon package arrival.
• The defective product(s) must be returned within 7 days of purchase in its original packaging and condition (Unused and unsoiled).
• Exchanges for another product is not allowed unless Pet Connexion is not able to process for the same product exchange. Customer can select from available product range or store credits.
• For wrong product(S) received, kindly inform us within 3 days upon receiving product(s) at this email sales@petconnexion.com.sg. Product should be return to our office at No.26 Sin Min Lane #02-121 Midview City Singapore 573791

Refund

ALL PRODUCTS SOLD ARE NON-REFUNDABLE.