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Exchange & Refund

Pet Connexion LLP strives to provide our customers with products that are in good quality and working condition.

Exchange

We provide 1 for 1 exchange of defective product caused by any manufacturers’ defects.

Note

  • Customer is encouraged to check your products(s) immediately upon package arrival.
  • The defective product(s) must be returned within 7 days of purchase in its original packaging and condition (Unused and unsoiled).
  • Exchanges for another product is not allowed unless Pet Connexion is not able to process for the same product exchange. Customer can select from available product range or store credits.
  • For wrong product(S) received, kindly inform us within 3 days upon receiving product(s) at this email sales@petconnexion.com.sg. Product should be return to our office at No.26 Sin Min Lane #02-121 Midview City Singapore 573791

Refund

ALL PRODUCTS SOLD ARE NON-REFUNDABLE.