Exchange & Refund

Exchange & Refund

Pet Connexion LLP strives to provide our customers with products that are in good quality and working condition.


We can provide exchanges of defective products that are caused by manufacturers’ defects.

* The defective product(s) must be returned within 7 days of purchase in its original packaging and condition. (Unused and unsoiled)

* Exchanges for another product is not allowed unless Pet Connexion is not able to process for the same product exchange, due to defective product(s) being out-of-stock. Customer can have the option to choose similar specification product from existing or past collection, or store credits.

* Customer is encouraged to check your products(s) immediately upon package arrival.

* For wrong product(s) received, kindly inform us within 3 days upon receiving product(s) and return the product (s) to us within 7 days at our office no.155 Kallang Way #03-01/02 Singapore 349244.

Close Cart