We provide 1 for 1 exchange of defective product caused by any manufacturers’ defects.
* Customer is encouraged to check your products(s) immediately upon package arrival.
* The defective product(s) must be returned within 7 days of purchase in its original packaging and condition (Unused and unsoiled).
* Exchanges for another product is not allowed unless Pet Connexion is not able to process for the same product exchange. Customer can select from available product range or store credits.
* For wrong product(s) received, kindly inform us within 3 days upon receiving product(s) at this email or +65 7483135 Monday -Friday 9am – 5pm. Products should be returned to our office at 155 Kallang Way #03-01 Singapore 349244.
ALL PRODUCTS SOLD ARE NON-REFUNDABLE.