Exchange & Refund

Exchange & Refund

Pet Connexion LLP strives to provide our customers with products that are in good quality and working condition.

ALL PRODUCTS SOLD ARE NON-REFUNDABLE.

We can provide exchanges of defective products that are caused by manufacturers’ defects.

* The defective product(s) must be returned within 7 days of purchase in its original packaging and condition. (Unused and unsoiled)

* Exchanges for another product is not allowed unless Pet Connexion is not able to process for the same product exchange, due to defective product(s) being out-of-stock. Customer can have the option to choose similar specification product from existing or past collection, or store credits.

* Customer is encouraged to check your products(s) immediately upon package arrival.

* For wrong product(s) received, kindly inform us within 3 days upon receiving product(s) and return the product (s) to us within 7 days at our office no.155 Kallang Way #03-01/02 Singapore 349244.

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