Exchange & Refund

Exchange & Refund

Pet Connexion LLP strives to provide our customers with products that are in good quality and working condition.

Exchange 

We provide 1 for 1 exchange of defective product caused by any manufacturers’ defects.

Note

* Customer is encouraged to check your products(s) immediately upon package arrival.

* The defective product(s) must be returned within 7 days of purchase in its original packaging and condition (Unused and unsoiled).

* Exchanges for another product is not allowed unless Pet Connexion is not able to process for the same product exchange. Customer can select from available product range or store credits.

* For wrong product(s) received, kindly inform us within 3 days upon receiving product(s)  at this email or +65 7483135 Monday -Friday 9am – 5pm. Products should be returned to our office at 155 Kallang Way #03-01 Singapore 349244.

 

Refund

ALL PRODUCTS SOLD ARE NON-REFUNDABLE.